Refund & Return Policy

Last Updated: July 27, 2026

Thank you for shopping with GAJERA ENTERPRISE. We strive to provide quality products and a satisfactory shopping experience. Please read our Refund & Return Policy carefully before making a purchase.

By placing an order on our website, you agree to this policy.

1. Return Eligibility

You may request a return if:

You receive a damaged product.
You receive a defective product.
You receive an incorrect item.
The product is significantly different from what you ordered.

To be eligible for a return:

The request must be made within 7 days of receiving the order.
The product must be unused and in its original condition.
The product must be returned with its original packaging, accessories, manuals, and tags (if applicable).
Proof of purchase or order confirmation must be provided.

2. Non-Returnable Items

Returns are not accepted for:

Products damaged due to misuse or improper handling.
Products showing signs of use, alteration, or damage caused after delivery.
Items returned without original packaging or accessories.
Gift cards, downloadable products, or other non-returnable items where applicable.

3. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

To help us process your request, please include:

Your order number.
Clear photos or videos of the product.
Photos of the packaging (if applicable).
A brief description of the issue.

4. Return Process

To initiate a return:

Contact our customer support by email.
Provide your order details and the reason for the return.
Wait for return approval and instructions.
Pack the product securely and return it as instructed.

Returns sent without prior approval may not be accepted.

5. Refunds

Once the returned product is received and inspected, we will notify you of the outcome.

If approved:

Refunds will be processed to the original payment method used for the purchase.
Refund processing may take 5–10 business days, depending on your bank or payment provider.

If the return does not meet our eligibility requirements, the refund request may be declined.

6. Exchange Policy

Eligible products may be exchanged for the same item if they are received damaged, defective, or incorrect, subject to product availability.

7. Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled. In such cases, you may request a return if your order qualifies under this policy.

8. Shipping Charges

Original shipping charges, if any, are generally non-refundable unless the return is due to our error (such as a damaged, defective, or incorrect item).
If a return is approved because of our error, we may arrange or reimburse the return shipping as applicable.